Sander Kuypers
IKEA — Upptäcka is a in-store kiosk that allow customers to find, collect and order products in store
IKEA — Upptäcka is a in-store kiosk that allow customers to find, collect and order products in store
IKEA — Upptäcka is a in-store kiosk that allow customers to find, collect and order products in store
In close collaboration with the IKEA team we created a in-store experience that can be customized to the different store formats.
In close collaboration with the IKEA team we created a in-store experience that can be customized to the different store formats.
In close collaboration with the IKEA team we created a in-store experience that can be customized to the different store formats.
Information
Challenge
How can we support the customers in through digital in the different IKEA store formats.
Solution
Customers had challenges to finding directions, products and how to to continue their shopping journey when a item is out of stock.
We created Upptäcka as a self serving kiosk solution that could adjust to the store format and location without losing it’s key functionalty to find and localize products in the store.
To continue supporting the customers on their path to purchase we created a easy to use handover towards mobile.
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Team
Work&Co
Frederik Delmotte
Jakob Henner
Dawn Mozes
Marit Kile Hartshorn
Steve Wake
Kyra Price
Joa Mermolia
Sojin Ouh
IKEA
Christina Bizoumi
Erik Nilsson
Oscar Andersson
Jerry Pedersen
Zakaria Abdiqadir Ahmed
Pontus Ohlsson
Sara Berg
Erica Coria
Next Project
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