Selected work
IKEA
2020

Sander Kuypers

IKEA — Upptäcka is a in-store kiosk that allow customers to find, collect and order products in store

IKEA — Upptäcka is a in-store kiosk that allow customers to find, collect and order products in store

IKEA — Upptäcka is a in-store kiosk that allow customers to find, collect and order products in store

Ikea-hero-hand

In close collaboration with the IKEA team we created a in-store experience that can be customized to the different store formats.

In close collaboration with the IKEA team we created a in-store experience that can be customized to the different store formats.
 

In close collaboration with the IKEA team we created a in-store experience that can be customized to the different store formats.
 

Information

Challenge
How can we support the customers in through digital in the different IKEA store formats.

Solution
Customers had challenges to finding directions, products and how to to continue their shopping journey when a item is out of stock.

We created Upptäcka as a self serving kiosk solution that could adjust to the store format and location without losing it’s key functionalty to find and localize products in the store.

To continue supporting the customers on their path to purchase we created a easy to use handover towards mobile.

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Team

Work&Co
Frederik Delmotte
Jakob Henner
Dawn Mozes

Marit Kile Hartshorn
Steve Wake
Kyra Price

Joa Mermolia
Sojin Ouh

IKEA
Christina Bizoumi
Erik Nilsson
Oscar Andersson
Jerry Pedersen
Zakaria Abdiqadir Ahmed
Pontus Ohlsson
Sara Berg
Erica Coria

 

ikea_kiosk_transition_home_1-1
mobile-list-1
mobile-map-1

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